Refunds and returns
Draft for Lifty and Toby review — not signed off. Details awaiting confirmation are identified below.
Changing your mind
For eligible online purchases, tell us within 14 days after receiving the goods if you wish to cancel, then return them within a further 14 days. Contact hello@theliftinglab.co.uk with your order reference and the items you wish to return. We will provide return instructions; do not send goods to a supplier without those instructions.
For an eligible full-order cancellation we refund the goods and standard delivery charge. Refunds are made to the original payment method within 14 days after we receive the returned goods or evidence that you sent them, whichever is earlier. A deduction may apply for handling beyond what is needed to inspect the goods.
Sealed products and faulty goods
The cancellation exception for unsealed goods applies only where they were sealed and are unsuitable for return for genuine health or hygiene reasons. It is not a blanket exclusion for every supplement. Your rights for faulty, damaged or incorrectly supplied goods remain.
Contact TLL about a fault or delivery error so we can arrange an appropriate remedy and necessary return costs. Supplier return conditions do not remove your statutory rights against TLL.
Details awaiting review
TODO for Toby/Lifty: confirm the returns address, change-of-mind return postage policy, partial-order delivery refunds, eligible sealed-product exceptions and cancellation form. Match this draft in Shopify before publication. Shopify handles refund transactions; this website does not process a refund.